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Frequently Asked Questions

Everything people usually ask before trying Aira for their hotel, salon, or business.

How much does an AI voice concierge cost in Portugal?

Aira's inbound voice agent, which answers incoming calls and messages, starts at €250/month. An outbound agent that makes calls on your behalf starts at €600/month because it uses more call minutes and a more complex setup. A paid pilot with a fixed setup fee is available before committing to a monthly plan, and the pilot fee is credited toward your first month.

How is Aira different from a call center or a human receptionist?

Aira answers every call and message instantly, 24/7, in multiple languages, without breaks, sick days, or hold times. It routes every request to your team on WhatsApp in real time. Unlike a call center, there's no per-minute outsourcing cost and no script reading — the agent is built around your specific business, prices, and availability.

What languages does Aira support?

Aira's hotel concierge agent speaks five languages out of the box and can be configured for additional languages depending on your guest mix.

How long does setup take?

A basic inbound voice agent for a single business (hotel, salon, restaurant) can be configured and live within a few days once we have your business details, pricing, and availability rules. Complex outbound campaigns take longer because the calling logic and compliance checks need more testing.

Does Aira work with WhatsApp?

Yes. Every guest or customer request handled by the voice or chat agent is forwarded to your team on WhatsApp in real time, so nothing gets lost even if no one is watching a dashboard.

What happens if the AI agent can't answer a question?

The agent is trained on your specific business information. When a request falls outside what it knows or needs a human decision, it forwards the request to your team on WhatsApp instead of guessing or making something up.